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About the authors
Russell Shaw Russell Shaw is a specialist in mobile computing, telephony, networking and covers these fields regularly for numerous print and online publications. Russ writes the popular IP Telephony blog on ZDNet and contributes regularly to The Industry Standard blog as well. Author of seven books, Russ' latest book is Wireless Networking Made Easy.
John Yunker John Yunker is president of Byte Level Research. He closely tracks emerging wireless technologies and their impact on consumers and carriers alike. Over the years he has written a number of major reports on technologies such as Wi-Fi, WiMAX and cellular technologies.
About this blog
Unwired studies emerging wireless technologies and how they complement and conflict with one another. Technologies covered include: Wi-Fi, WiMAX, Ultra-Wideband, Zigbee, EV-DO, UMTS, HSDPA and whatever else comes along.
In the Pipeline: Don't miss Derek Lowe's excellent commentary on drug discovery and the pharma industry in general at In the Pipeline

Unwired

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February 22, 2006

Palm Treo Litigation Update

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Posted by John Yunker

I keep getting emails from people having problems with their Treos, and -- trust me -- I feel your pain. My little 650 restarts for unknown reasons about once every couple days or so, just to keep my life interesting. I have 11 months left on my contract and then I'm done with this thing for good. I'm counting down the days.

So a few months back I added my name to a class action lawuit against Palm. I've never been part of a lawsuit before but I felt this one was worth it. The product was rushed to market and Palm has done an absolutely awful job of supporting it. If I had a dollar for every time this thing had reset itself for no apparent reason, I could have bought a dozen Treos (not that I would have).

And, judging but the emails I've received over the past year, I'm far from alone in the frustrated Treo-user department.

So, now for the update:
A few weeks ago I got a call from the law firm, I forget the name. They told me that the many pending lawsuits are being rolled into some super-lawsuit. I answered a few questions and that was all I heard.

If you want to add your name to the list, you can go to this site. I'm not sure if they're still taking names or the progress of the litigation. But when I learn more I'll share it.

Comments (19) + TrackBacks (0) | Category: Cellular


COMMENTS

1. Joe Tate on March 13, 2006 5:35 PM writes...

I am having trouble with the Cingular Treo 650. Whenever it gets near a stereo, buzzing noise start to come from the stereo. It also makes the same noise in my noise cancelling headset.

I measured this noise using a Hewlet Packard signal analyzer and found it had a fundamental frequency 0f 216 Hz. I thought it might be the carrier frequency being rectified by the semiconductors in the stereo but another test indicated this isn't so.

Using a wire wound choke coil(0.5H) connected to the input of the analyzer the same 216 Hz signal was detected with an amplitude of -38dBV. This was with the coil held near the Treo.

What gives? Why are these devices radiating low frequency magnetic fields? No electric fields were detected at this frequency.

Any insight you may have into this problem would be greatly appreciated.

Sincerely
Joe Tate

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2. Treo Dave on April 30, 2006 8:11 PM writes...

Yes I'm a long time Palm user. I bought my Treo 650 last October and that's when the trouble started. It shuts down without notice, has the poorest telephone quality of any unit in our family, and overall fails to perform at anywhere near the level promised. It recently lost the web function (among other problems). Calling Palm only nets me a service representative who just wants me off her/his case. No problem they say. Everything will be fine if you will just do ------- (fill in the blank). The Treo 650 should be recalled from the market. I'm sending this to join the suit.

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3. PAt H on May 1, 2006 3:44 PM writes...

I'm a new 650 user .. after reading these posts I'm wondering if I made a good choice. I did notice it's very hard to hear on it. I thought perhaps I had a setting wrong. My 600 had better volume. Now for my questions:

I replaced my Palm Treo 600 with a Palm Treo 650. First I hot synced and backed my Palm 600 data. I installed the new Palm 650 software in the same location the Palm 600 desktop software was installed. My t-mobile SIM was placed in the Palm 650 and all data seemed to transfer. The exception to this was my text messages from my 600. The 600 used the application SMS v.1.0.1 to log text messages. The Treo 650 uses Messaging v.2.0. Any new messages that I have received since switching the phones use the later application. I really need to keep the “old” messages and would like them to transfer. It appears as if the SMS application is locked so I can not beam it over to the Treo 650. Is there a way to beam locked applications? I have another question. Are these messages stored on the SIM card .. or are they a application that should have been picked up when I installed the new Palm Desktop software?

Any ideas what I can do to resolve this?

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4. Wes on May 4, 2006 12:59 PM writes...

I'm on my third Treo. It's worst than the first one.
I've received two new sim cards. Thats a joke.
I had countless software upgrades. Now, Cingiular tells me they have a software problem and should be fixed in the next week. Oh, their sending me a new phone just in case.
I've made over 14 calls to Cingular and always the same answer. Phone problem
I know that !!
My Treo only dropped 19 calls this morning. It's going to be a good day

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5. G Hart on May 5, 2006 3:33 PM writes...

I can echo all of the comments above. I owned a Sprint Treo 600 that was solid. When I upgraded to a Cingular 650 the problems began. I am on at least my third replacement phone. My assistant and I have spent hours trying to get service help. I am now left with a phone unable to access e-mail (it resets constantly) and the only escape (I'm told) is to buy an upgrade. The 650 has been an expensive piece of junk and it amazes me that the company refuses to take action. Among other actions, we will be examing dropping Cingular service for all of my companies.

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6. M. Stern on May 13, 2006 12:46 PM writes...

Palm produced an amazing product some 11 years ago when I purchased my first. Upgraded throughout the years and purchased a Treo 650 on Dec 30, 2005. Three replacemnets later, with my last sync I lost my entire contacts list generated some 11 years. ago. Every time you speak with a Palm or Verizon representative they blatantly lie regarding it's hortcomings and problems. Please advise me how I can become involved with the class action suit.

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7. Sheila Primas on August 15, 2006 10:35 AM writes...

My husband purchased the original Treo 600 back in December 2003 as holiday gift for me and I've had nothing but problems with the phone. Drop outs, shuting offs on its own, stactic, fuss screen, loss of info. on numerous accounts etc. My husband even purchased insurance protection from the store and was told that if for any reason we were unhappy with the phone in the first month we could return the unit and receive a full money back refund. It took less than a month to realize the phone was a problem or at the least I had a defective phone. When my husband went back to the store manager to return the phone, he said that we would have to deal directly with Treo's customer service. We called customer service and was given another phone that was refurbished and never a refund. The second phone has been sitting on my desk collecting dust and we are now out of $500.

Very dissatisfied customers,

Sheila & Ron

Permalink to Comment

8. Justin V on August 23, 2006 12:43 AM writes...

Wow...I'm surprised to hear all of the negative shortcomings of the Palm Treo (600/650). I've been a fan of Palm products for a number of years...starting with my Palm IIIe which I had for 5+ yrs. I then purchased a Treo 600 (about 1 year ago or so) mostly to replace my retired Palm IIIe and in limited capacity as a phone. Now, my company purchased a Treo 650 on my behalf. So far, so good, but I'll be sure to keep an eye out for anything down the road.

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9. Jennifer on September 29, 2006 6:36 PM writes...

Too bad. I loved the user-friendly Treo setup, yet I have had all of the problems described below: the Palm 650 repowering, buzzing near any electronic devices, pour sound quality, ect. The biggest problem, however, is call waiting. Whenever I switch over to an incoming call it either mutes both phone calls or drops one or both calls altogether. The solution -- bother Cingular until they give you another phone entirely. If you speak to a service operator, ask for their supervisor and so on and so on. If that doesn't work tell them you want your money back and you're leaving the service plan. That will do it. Otherwise, you're stuck.

Permalink to Comment

10. J.R. Andrews on October 7, 2006 12:59 PM writes...

I purchased a 650 a few months back and just bought another one for my friend. I have experienced some glitches from time to time.

I have received numerous complaints that someone would call me and the phone would apparently answer itself. The caller would hear me talking in background (now that is scary).

I called my friend's new Treo last night. It apparently answered itself just in time for me to hear her asking for directions to a rest room in a restaurant.

I carry my Treo in a Covertec holster-type case. I have noticed that even with the keys locked, a slight press of the green key or the side key will answer the phone. I guess that could happen while the phone is in the holster-case.

Does anyone know a fix to this?

Thanks.

Permalink to Comment

11. Larry Lake on October 10, 2006 7:37 PM writes...

If only people knew about sites like this one they could all save themselves hours of problems. I have a Treo 650, excuse me, I've had 16 Treo 650's and after just a couple of weeks the ear peace goes so bad I can't understand those on the other end. Cingular says they're sorry over and over hundreds of times but it's the same old song and dance. Just call their customer support and get put on hold then listen to the quality of their music system and you'll understand. Bottom line... They suck!!

Permalink to Comment

12. Adam Wurm on February 17, 2007 5:10 PM writes...

i have bought the treo 600 and have had nothing but problems with it. it freezes from time to time, and now i cannot recieve SMS's. i can send but not receive them. i get my service through Verizon but i cannot stand their support. also when i recieve the ONE SMS message it shuts my phone off... palm really was not thinking when they made this

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13. sheri on March 7, 2007 9:12 PM writes...

I have the absolutely worst experience with my Treo 650. I purchased it in August 2005 and it worked alright for the first year with poor sound quality but at least the phone worked. Then it sporadically froze or wouldn't ring when people were calling me. For the last six months it freezes every five minutes, goes into hot sync mode, poor sound quality, and only the touch screen works. I am pretty fed up with it and can't wait for the lawsuit to reach a decision. cingular has not done anything for me, and everytime I talk to someone from there I get the feeling that they have seen these problems are all too familiar to them. Anyone have any solutions?

Permalink to Comment

14. Valerio on April 17, 2007 7:12 AM writes...

I just bought a used Treo 600 on Ebay and I wish I had read this page before.
From time to time it self-resets and often the person I call tells me that a loud noise is over my voice, so I don't know if I can use it as a phone anymore or just use it as a PDA.
Rage and frustration!

Permalink to Comment

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Permalink to Comment

16. Tom on October 15, 2007 6:10 PM writes...

I had a lot of problems with my Treo 650 (one lesser problem that drove me crazy was that the car charger cord would fall out all the time). I bought the new windows based Treo 700WX six weeks ago and it has the same problem with the car charger falling out. I decided to live with this, but yesterday the entire bottom piece of the phone where you plug the charger in just fell out.
I talked with Sprint and they suggested that I talk with Palm. I went all the way to their corporate office and they say that most returns for this defect have been abuse. If plugging in your charger at night and unplugging it in the morning is abuse I give up (I use the home charger now because of the car charger problem). Palm said that they will repair or replace the phone (most likely with a refurbished unit). The phone is only six weeks old and I want to return it. I have no confidence in Palm quality and feel a fool for buying the 700WX based on my problems with the 650.
Is anyone else having similar issues with the 700WX?

Permalink to Comment

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