About the authors

Russell Shaw is a specialist in mobile computing, telephony, networking and covers these fields regularly for numerous print and online publications. Russ writes the popular IP Telephony blog on ZDNet and contributes regularly to The Industry Standard blog as well. Author of seven books, Russ' latest book is Wireless Networking Made Easy.

John Yunker is president of Byte Level Research. He closely tracks emerging wireless technologies and their impact on consumers and carriers alike. Over the years he has written a number of major reports on technologies such as Wi-Fi, WiMAX and cellular technologies.
About this blog
Unwired studies emerging wireless technologies and how they complement and conflict with one another. Technologies covered include: Wi-Fi, WiMAX, Ultra-Wideband, Zigbee, EV-DO, UMTS, HSDPA and whatever else comes along.
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Monthly Archives
July 30, 2004
Posted by John Yunker
I recently spoke with Alan Cohen, VP of marketing and product development at Airespace. Airespace sells Wi-Fi network equipment to large companies, hospitals, schools and even a few airports.
While Wi-Fi took hold quickly in homes and small offices, large enterprises have been slow to embrace the technology. Objections have included security, costs, integration and, when all else fails, ROI. Perhaps the greatest obstacle has been the IT manager who just doesn't want another network to manage.
Yet Wi-Fi is addictive. And once a board member or CEO gets hooked on it, a full-scale deployment isn't far behind. I'll give Airespace a great deal of credit for riding out some lean times waiting for these big organizations to finally start spending money. Times now are good, and Cohen says the company is doubling revenues every quarter and will be cash-flow positive by the end of 2005. The company also recently landed about $20 million in additional VC cash.
Looking Beyond Internet Access
What's most exciting about Wi-Fi in large enterprises is all the applications that have little to do with Internet access. For example, a hotel may install Wi-Fi for its guests initially but then realize that it can also use the network for curbside check-in, employee communications, etc. And it is these less-obvious applications that will give Wi-Fi an edge over proprietary wireless technologies in the years ahead. After all, if it's only wireless Internet access you want, Verizon Wireless has something called EV-DO that works comparably well.
What Wi-Fi offers enterprises that the major wireless carriers cannot is flexibility and control, which in turn enables creativity. This leads me to an application that is enabled by Airespace's location tracking feature. Once an enterprise has a network in place, it can use the network to track Wi-Fi-enabled devices, such as a phone, badge or RFID tag.
Cohen said that one of their customers is a hospital that has attached Wi-Fi tags to wheelchairs so it can track them. This hospital loses 110 wheelchairs a year (I guess the same way grocery stores lose carts) at a cost of roughly $10,000 each. This means that if the network helps the hospital cut its losses down to say, 10 a year, this alone will mostly pay for the entire network deployment.
And this is just one of any number of network applications the hospital will use; others include VoIP, doctor and nurse tracking, patient monitoring and medical device tracking. Wi-Fi, as a low-cost, ubiquitous and open technology, allows innovation to flourish. Once you build the network, the applications multiply.
Comments (0)
| Category: Big Picture | VoIP | Wi-Fi
July 21, 2004
Posted by John Yunker
SBC continues to expand its "FreedomLink" Wi-Fi network with a new deal to install hotspots in 270 Caribou Coffee locations. Pricing is $20 a month to use FreedomLink nationwide on a minimum one-year contract, or $8 for a single day of use. According to this article, SBC may offer a $4 rate for two hours, which makes a great deal more sense.
These coffee shop/Wi-Fi announcements have become so frequent that I'm wondering what coffee shop owners out there realistically think they can escape installing Wi-Fi within their venues. Caribou is on the late end of things and, judging by this quote, probably would have held out longer if their customers didn't demand the service:
"Customers have said they want to have Wi-Fi in the store," said Chris Toal, Caribou vice president of marketing. "At the end of the day, it's a service we need to offer."
However, coffee shop owners need to be careful what providers they partner with. I'm still not convinced an SBC or T-Mobile is the best way to go. I've been to several Paneras over the past few weeks, where Wi-Fi is free for all patrons, and I just don't see how a venue owner can sit back and wait for service providers to come up with the right pricing model while they struggle to get as many customers in the door. I keep hearing rumors about various Starbucks managers who have asked to offer their Wi-Fi networks for free to compete with the independent coffee shops down the street.
I predict that SBC's FreedomLink will eventually become a great deal more "free" than it is today. Corporate customers, for starters, will find the service bundled into their core communications services.
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| Category: Wi-Fi
July 15, 2004
Posted by John Yunker
Japanese communications giant NTT DoCoMo just announced the coming release of the N900iL, a dual network 3G FOMA handset that will also operate on Wi-Fi networks.

However, this phone is clearly only designed for corporate users, preferably those who spend most of their time on campus. Why? Because the phones won't operate on public Wi-Fi networks (with the possible exception of an NTT network). A company needs to install a special server that will allow the phone user to switch between Wi-Fi calls and 3G calls, as well as browse the Internet. The features look pretty nifty, but anyone hoping to make a free call from a Starbucks is out of luck.
Now I am fully aware that mobile operators don't want to support devices that will cannibalize their voice business. Operators lives and die by "minutes of use" - the more minutes a subscriber uses, the more revenue for the operator. And yet minutes of use is such a short-sighted way to view a subscriber.
Consider wired VoIP. AT&T has embraced VoIP knowing full well that it will eat away at its long-distance business. AT&T wisely figures that if anyone is going to cannablize AT&T's business, it might as well be AT&T. I recently signed up to AT&T's CallVantage service and have been very pleased so far. The interesting thing in my mind is that now that long distance is unlimited as part of my plan, I find my minutes of use are a great deal higher than when I paid by the minute. We are quickly headed toward a flat-rate communications world whether mobile operators like it or not.
I'm not surprised to see mobile carriers resist supporting VoIP over Wi-Fi devices. In the US, however, I'm quite confident that even though most operators will resist supporting VoIP, one bold operator will push ahead and leave the rest behind. My prediction is that T-Mobile will be the first carrier to support VoIP (with limitations) followed by Verizon Wireless and Nextel
As for NTT DoCoMo. This new phone will make a great walkie talkie for corporate campuses, but will ultimately prove too limiting to users who actually go on a business trip or two. Motorola and Nokia will also be releasing phones that support Wi-Fi - perhaps they will find an operator willing to take more than a baby step.
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| Category: Cellular | VoIP | Wi-Fi
July 13, 2004
Posted by John Yunker
Hotel chains, such as Hilton, Wingate and Marriott, have been aggressively deploying Wi-Fi over the past two years. But more often than not, the chains have viewed Wi-Fi as a source of revenue, at the average rate of $9.95 per night.
Privately, most hotel executives admit that Wi-Fi will become just another free amenity they offer, like cable TV. Now, that's not to say they won't sell additional Wi-Fi-related features. Just as a guest will pay extra for a specific movie, that guest may also pay extra for additional bandwidth.
But basic Wi-Fi will be included in the room rate. Every few weeks I become more convinced of this. This week, Red Lion Hotels & WestCoast Hotels announced that they would offer free Wi-Fi to all registered guests. They call their program Net4Guests.

What makes this program noteworthy is that it allows members of the hotel's GuestAwards program to also access the networks for free, even if they're not hotel guests. This is a great idea, as it will incentivize guests to join the program and give the hotel valuable information about users. For example, let's say a member from Sacramento accesses the network in a San Diego hotel. Perhaps that person is using a competitive hotel chain and can be enticed back with a customized email. Also, every time a member accesses the network, the hotel chain can put up a splash page to promote various hotel properties and rates. Hotels are in the business of filling rooms, and Wi-Fi, used effectively, can help them do a better job of it.
Wi-Fi provides hotels with much greater opportunities than an extra $9.95 a night in revenue. Red Lion and West Coast Hotels are wisely seizing these greater opportunities.
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| Category: Wi-Fi
July 12, 2004
Posted by John Yunker
Regarding Wi-Fi, T-Mobile has been strangely silent in 2004. Theyve issued a few boilerplate releases about Starbucks and Kinkos but nothing significant otherwise. Could it be that they are hatching a major roaming deal with Wayport? Id like to believe so, but Im now thinking that the operator is awaiting word from Germany.
T-Mobiles parent, Deutsche Telekom, recently announced that its carrier services division, T-Systems, has made good progress with its WLAN Roaming Platform (WRP). This neutral host network has 10,000 global hotspots either live or under negotiation. Partners include Portugal Telecom WiFi, Connexion by Boeing, All Telecom, Ozone and Lattelekom. No signs of Wayport though, which brings us back to the US.
Wayports recent McDonalds Wi-Fi deployment win, coupled with its new business model, puts pressure on T-Mobile to respond in kind. The operator needs to expand its network by cutting a roaming deal with Wayport; there is simply no way around it. The T-Mobile has told me in the past that it is concerned about the quality of service on networks that it doesnt control. It is rightfully proud of the T1 lines that provide backhaul to its 3,100 Starbucks locations. But the fact of the matter is that business travelers would rather have a slow connection than no connection at all.
The Wayport roaming deal will happen, but it might be driven by Germany at this point, which may mean more months of relative silence from T-Mobile. I dont believe the roaming deal will be bilateral. T-Mobile may be better off just coughing up the cash to Wayport and then promoting the heck out of its dominant US network.
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| Category: Cellular | Wi-Fi
July 10, 2004
Posted by John Yunker
A Parks Associates research report predicts that there will be 7 million global WiMAX users by 2009. A few news outlets have picked up on this study as a sign that WiMAX is lagging, but I dont completely agree. Compared with the roughly one billion global cellular users today, 7 million is indeed small change. But keep in mind that there is no WiMAX gear on the market as of today. And the gear that will first be available will be designed for fixed wireless deployments only, such as unwiring homes and offices. The WiMAX scenario that promises to compete with cellular networks wont actually hit the market until 2006, when Intel says it will be embedding WiMAX within laptops.
The first few years of any technology are almost always guaranteed to be slow. Wi-Fi was hardly explosive in the first few years of its existence, and look where it is today. But because WiMAX has been so heavily promoted and is so poorly understood, I suspect were going to see many more articles that talk about the failure of WiMAX. However, reports of WiMAXs death over the next few years is premature.
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| Category: WiMAX & Fixed Wireless
July 07, 2004
Posted by John Yunker
This is the first entry of a new blog devoted to the convergence of (and conflict among) wireless technologies and what it all means to us, the prospective consumers.
I will apply a wide angle lens to such technologies as Wi-Fi, WiMAX, GPRS, EV-DO and Ultra-Wideband. Will WiMAX live up to its hype, or will Flarion steal the spotlight? Will Ultra-Wideband push Wi-Fi out of the home? Will cars become moving access points? Will Wi-Fi become free for all? (I certainly think so.)
Lots of questions. Lots of predictions. And lots of optimism. I believe that we are in the early stages of a much greater wireless revolution than cellular turned out to be. This new revolution began with Wi-Fi and is only just getting started.
I encourage comments and feedback and will include them on subsequent posts. Please keep in touch at jyunker@bytelevel.com.
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| Category: Big Picture
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